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From Fragmented to Unified: Dexter's Journey to a Seamless Digital Experience

Dexter
Customer Research & B2B Ecommerce Design

Dexter, a leading trailer components maker, faced a fragmented e-commerce setup that made ordering cumbersome. OX partnered with them to build a unified, user-first platform—the Dexter Index—that modernizes product access and self-service functionality.

Integrations
01
Challenge
Dexter’s digital ecosystem was a mishmash of disconnected sites, making the customer journey frustrating. Complicated product customizations, legacy system integrations, and lacking inventory visibility across locations made navigation and operations difficult. They needed a phased plan that delivered early value while paving the way for broader transformation.
02
Solution
OX approached the challenge with a strategic vision that prioritized both immediate needs and long-term digital transformation goals:
OX approached the challenge with a strategic vision that prioritized both immediate needs and long-term digital transformation goals:

Platform Evaluation and Selection

We conducted a detailed comparison of platforms like Magento, Optimizely, and Znode—assessing features, integration, cost, and scalability—to recommend the best fit for Dexter’s current and future needs.

Strategic Roadmap Development & User-Centered Design

Our phased digital roadmap prioritized high-impact MVP features while planning for growth. We created an intuitive UX: rich visual catalogs, a custom axle configurator, real-time inventory by location, streamlined B2B checkout, and mobile-first responsiveness.

Agile Development & Iterative Evolution 

We assembled a cross-functional, agile team—including developers, analysts, QA, UX, and design—to deliver improvements in focused sprints. This flexible, “startup-style” agile method enabled fast progress and adaptability as priorities evolved.

Through this digital transformation initiative, Dexter has established a foundation for continued growth and enhanced customer experiences. The new platform not only addresses immediate customer needs but positions DexKo for ongoing digital evolution as market demands change.

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03
Results
The new platform made finding, configuring, and ordering components easier and more seamless. In 2024 alone, Dexter processed 125,500+ orders, with 1,000+ new B2B customers, over 29K unique users, and an 8.4% conversion rate. The initiative earned a strong 9/10 recommendation from the DexKo team.
125.5k+
orders processed
1k+
net new B2B customers

29K+
unique users

8.4%
average conversion rate

Through this digital transformation initiative, Dexter has established a foundation for continued growth and enhanced customer experiences. The new platform not only addresses immediate customer needs but positions DexKo for ongoing digital evolution as market demands change.

06
Contact
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