The Associate Director, Client Strategy is a key role in the organization with the ability to steward and support your clients’ businesses as if they are your own. As Associate Director, Client Strategy, you'll manage day-to-day client relationships and define the strategic direction of projects, ensuring the successful delivery of work while identifying new opportunities to grow existing accounts. You'll lead strategic account planning that drives revenue and profitability for OX, and you'll direct multi-disciplinary teams to keep projects on strategy, on budget, and on time. Partnering with a Director or Senior Director, you'll act as the client's proxy within the agency, bringing a deep understanding of the client's brand, business and priorities to every discussion. The Associate Director, Client Strategy reports directly to the Senior Director, Client Strategy.
Location
Chicago / Remote (ability to work in-person as needed)
The Office of Experience (OX) is a full-service digital agency helping companies excel at every moment of interface they have with their customers. OX’s human-centered philosophy and multidisciplinary approach integrate strategy, design and technology to help organizations reinvent their business and rapidly bring new experiences, products and messages to market. In an era of unprecedented disruption, OX is built to transform.
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Responsibilities & Duties
Co-manage a portfolio of accounts and multi-disciplinary teams with a focus on building a deep understanding of each client’s business to guide strategic decisions
Identify growth opportunities within existing accounts and partner in translating them into actionable strategies and scoped work
Brief internal teams on the client’s business and the goals of each project
Collaborate with cross-functional teams to develop strategically sound and sufficiently detailed scopes of work, proposals and project briefs, and to ensure that client efforts deliver on time, on budget and on strategy
Consult with clients on opportunities, approaches and solutions, partnering with discipline leads to bring the right expertise to the table
Learn and collaborate with peers, mentors and managers in a multi-disciplinary environment
Support management of client financial projections and oversee account growth and profitability
Other duties as assigned by your manager
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Required Experience
6+ years of experience in a strategic or client services role in a professional services, agency or consulting environment
Experience managing account financials, including budgets, forecasting, and profitability
Understanding of the principles and practices of omnichannel marketing, eCommerce and emergent technologies to drive outcomes for B2B and B2C businesses and brands
Strong client management and collaboration skills, with the ability to build trusted relationships and consult on opportunities and engagements
Strong oral and written communication and presentation skills
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Experience in the following is a plus:
How to apply
Please send us your resume and any related application materials to the email listed below, with the job title for which you are applying referenced in the subject line. For creative roles, please include a link to your portfolio or PDF attachment of work samples.
